Refunds

RETURN & REFUND POLICY

At Tier Tots Kids, we want you and your little one to love your order. If something isn't right, we're here to help.

30-DAY RETURNS
You have 30 days from the date you receive your item to request a return.

ELIGIBILITY
To be eligible for a return, your item must be:
- Unworn, unused, and in the same condition you received it
- In its original packaging, with tags attached
- Accompanied by a receipt or proof of purchase

NON-RETURNABLE ITEMS
The following items can't be returned:
- Final sale or clearance items
- Gift cards
- Items that have been worn, washed, or damaged after delivery

HOW TO START A RETURN
Email us at Hello@Tiertotskids.com with your order number and the reason for your return. If your return is approved, we'll send you a return shipping label and instructions for where and how to send your package.

Items sent back without an approved return request will not be accepted.

Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect.

DAMAGED, DEFECTIVE, OR WRONG ITEMS
Please inspect your order when it arrives. If your item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with your order number and a clear photo of the issue. We'll offer a replacement or a full refund, whichever you prefer.

EXCHANGES
The fastest way to get a different size or style is to return the item you have. Once your return is accepted, place a new order for the item you'd like.

ORDER CANCELLATIONS
Need to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and issue a full refund. Once an order has shipped, it can't be canceled, but you may request a return once it arrives.

LOST OR UNDELIVERED ORDERS
If your tracking shows your order as delivered but you haven't received it, please check with neighbors and your local post office first. If you still can't find it, contact us within 7 days of the delivery date and we'll help look into it.

REFUNDS
Once we receive and inspect your return, we'll email you to let you know whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a little longer to post it.

If more than 15 business days have passed since your return was approved and you still haven't received your refund, please contact us at Hello@Tiertotskids.com.

QUESTIONS?
We're always happy to help. Reach us anytime at Hello@Tiertotskids.com.